Fraud Prevention Manager


Fraud Prevention Manager

About e-Travel S.A.

e-Travel is one of the top 10 online travel agencies in Europe and one of the most successful start-up ventures in Greece. Launched in 2005 it has reached a gross sales volume of EUR 230 Mio. We operate 7 websites in 15 languages and are a top 5 player in the rapidly growing Russian market. Websites:,,,,,,

We are currently looking for a Fraud Prevention Manager, who will be in charge of maintaining and ameliorating our top performance in our effort to block "bad guys" buying travel services on our websites.

Main duties & responsibilities

-Mitigate losses due to fraud, while assuring minimum manual handling, blocked sales and response time (KPIs).
-Monitor transactions with the assistance of Fraud Prevention Specialists and Customer Support Agents.
-Identify fraudulent patterns.
-Control all chargebacks.
-Be the contact point with peers in other organisations fighting fraud (airlines, travel agencies, banks, international associations etc).
-Customize and manage our in house developed fraud prevention platform.
-Provide feedback and ideas to our Product Development and IT teams in order to further enhance our fraud prevention software.
-Deliver reports.
-Develop and deliver training sessions to colleagues in charge of monitoring transactions.
-Develop and update the fraud prevention knowledge database in the company’s intranet.
-Attend international fraud prevention meetings.
-Research for additional fraud prevention tools and methods.
-Be a team player understanding company’s priorities.
-While not having a team of your own, you are expected to guide and collaborate closely with colleagues in Customer Support and Finance departments.
-Reporting to Director of Operations

Required skills & experience

-Excellent in English. Russian, Greek and other languages are considered a strong plus.
-Bachelor's degree in Mathematics, Engineering, Physics IT or Business.
-Strong analytical thinking and focused on detail.
-Results-focused and metrics-driven.
-Self motivated and self disciplined while flexible and creative.
-Trustworthy, person of integrity.
-Working experience - not necessarily in the same field - is a must.
-Postgraduate studies are a plus.

We Offer

-Significant career development opportunities.
-Intense training in one of the highest productive teams in the Greek travel industry.
-Complimentary private health plan.
-Opportunities for personal growth in the highly developing industry of e-commerce.
-Work in a friendly, cooperative atmosphere as a member of a multicultural and dynamic team of young people.
-Complimentary Yoga & Tai Chi sessions to help you take the edge off.

Think you'll fit?

Send us a CV straight to If you have a website or a blog, do not forget to add it in your CV