Russian Speaking Travel Agents
Department: Travel Operations
Location: Athens, Greece
Employment type: Full-time
Who we are

e-Travel as part of Etraveli Group, is the second largest online travel agency in Europe with a highly scalable business model and annual gross sales topping €4bn.

Our diverse, dynamically growing team of 500 talented, young professionals is always on the lookout for more members to join our family and explore unlimited business opportunities together! Our 110 websites in 50 countries across the globe include amongst others gotogate.co.uk, pamediakopes.gr, mytrip.com, supersavertravel.se, trip.ru & flygresor.se.

Position summary

As a Travel agent, you will assist our clients in completing their travel itineraries over the phone or email while handling our reservation systems. In order to ensure a flawless and positive customer experience, all our agents have a friendly attitude and enjoy helping others! Position reports to a team leader.

Responsibilities
  • Receive & process incoming calls & emails

  • Manage customers’ requests

  • Ensure & provide quality of service to customers. i.e. handle inquiries & complaints from customers in a professional manner

  • Manage flight  schedule changes/cancellations

  • Develop & recommend changes to existing methods & procedures to increase accuracy, efficiency & responsiveness of the Travel Operations department as a whole

  • Report technical issues, customers’ complaints and other problems

Qualifications
  • Fluency in Russian (oral and written) as well as excellent command of the English language is required

  • A Bachelor’s degree (preferably in Tourism/ Business Administration or any quantitative subject)

  • Excellent communication skills and a can-do attitude

  • Quality focus and multitasking in a fast-paced environment

  • Computer literacy

  • Legal permit to work in our office located in Athens, Greece

What we offer
  • The chance to work with passionate professionals and grow professionally

  • A relaxed & fun work environment where you can play ping pong, join in yoga lessons, dance classes & take part in kayaking excursions

  • Competitive salary

  • Complimentary private health insurance

  • Modern, bright open office plan stretching over 3000㎡